Organizational Update

The Arc of San Antonio, Inc., is diligently monitoring the evolving Coronavirus (COVID-19) pandemic and is committed to the safety, health, and well-being of our participants and staff.  Here you will find communications sent to our program participants and their families.

We continue to monitor the situation and will communicate any necessary changes with our community. Contact us at 210.490.4300 with any additional questions or concerns.

Posted on Aug. 14, 2020

To all our Adult Life Enrichment families and friends…
I’m pleased to advise that we have decided on opening dates for West Avenue and the Pam Stephens Center (PSC). As we planned all along, we will begin with a limited number of participants to properly introduce new health and safety policies and revised programming in a manageable way. The original participants contacted months ago will receive a call soon to confirm interest and to update our records, especially medical and pharmaceutical orders. West Avenue will open from 8:15 AM until 3 PM beginning Monday, August 31st, with PSC opening on Tuesday, September 8th (after the Labor Day holiday) with the same hours of operation. Participants will not be admitted before 8:15 AM and must depart no later than 3 PM in order that we have time to properly clean the facilities each day. Nurse Jeanne will be updating required medical and pharmaceutical orders prior to admission; if information cannot be confirmed promptly, it may delay your participant’s return. Please give her requests your immediate attention. Two other points:

1) we will be sending you in the near future a revised contractual agreement for the day program. We will need those signed and returned as soon as possible after receipt.

2) In that contract will be a very important new addition: a fee for missed days. Our financial stability is entirely dependent on attendance. For those of you with state funding support, we are reimbursed only when you attend. If you miss a scheduled day, we are not reimbursed. Therefore, effective August 31st, we will bill you a fee of $25.00/day for scheduled days missed.

We understand that is a significant change in our service. Please be in touch if you need more information or want to discuss the number of days per week you contract to participate. We look forward to seeing some of you beginning in two weeks. We hope that the pandemic and our community response to it will allow increased daily attendance in the near future, but we will first and foremost make those decisions based on participant and staff safety. Best wishes to you all…. Mike and The Arc Gang

If you require any further information, please reply to this email or call the main number at West Avenue only and one of our ALE leadership staff will assist you. Our telephone number at West Avenue is 210-490-4300.

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