Organizational Update

The Arc of San Antonio, Inc., is diligently monitoring the evolving Coronavirus (COVID-19) pandemic and is committed to the safety, health, and well-being of our participants and staff.  Here you will find communications sent to our program participants and their families.

We continue to monitor the situation and will communicate any necessary changes with our community. Contact us at 210.490.4300 with any additional questions or concerns.

Posted on March 27, 2020

The Arc of San Antonio, Inc., is diligently monitoring the evolving Coronavirus (COVID-19) pandemic and is committed to the safety, health, and well-being of our participants, families, and staff.

Our Community Living Assistance and Support Services (CLASS), Community Services Case Management (CSCM), and Family Support Services (FSS) teams continue to serve their clients virtually while our two locations are closed to the public at this time. 

We follow recommendations/declarations of the City of San Antonio and Bexar County, the State of Texas and the Centers for Disease Control (CDC). Our Adult Life Enrichment Program will be closed at least through Tuesday, April 14, 2020. Whether the situation resolves enough by that time to consider reopening is unknown now: these weekly communications will keep you updated when we know more.

We are very happy to announce we are going virtual with some of our activities for The Arc’s program participants. Please check our website at www.arc-sa.org/covid-19response and social media channels for recommended activities for home use, the latest safety information, and referrals to a plethora of other organizations with online tailored materials for people with special needs and their caregivers. We will continue to update this over the next few weeks as resources become available.

The Arc of the United States, our federated headquarters in Washington, DC, continues to advocate for our families in these uncertain times. We encourage you to contact your elected representatives at the local, state and federal level to explain how this pandemic is affecting your lives and the ability to care for your family members.

We also encourage you to complete the 2020 Census. The census helps to direct more than $675 billion annually in federal funding, as well as inform decision making about what services should be available in local areas. The answers to the census questions are used to help enforce anti-discrimination laws, set federal funding levels, and much more. People with disabilities are considered a “hard to count” population by the US Census Bureau.

We want to make sure everyone counts this year by participating in the census. For more information on the census, please go to www.thearc.org/census or complete the census at:
Online at my2020census.gov.
By calling 1-844-330-2020.
By calling TTD 1-844-467-2020.
By filling out a paper form you may get in the mail and sending it back by mail.

We will continue to monitor the situation and will communicate any necessary changes with our community. Contact us at 210.490.4300 with any additional questions or concerns. 

Posted on March 17, 2020

The Arc of San Antonio, Inc., is diligently monitoring the evolving global situation regarding the Coronavirus (COVID-19) and is committed to the safety, health, and well-being of our program participants.

Health officials feel that the next three weeks are critical to reducing the risk of exposure. Following the recommendations of the San Antonio Metropolitan Health District, Texas Health and Human Services Commission (HHSC), and the Centers for Disease Control (CDC), we are closing all day-programming at our campuses on West Avenue and the Pam Stephens Center on Wurzbach from March 17th – April 5th. The dates are subject to change based upon evolving recommendations from health officials.

We will continue to monitor the situation and will communicate any necessary changes with our community. Contact us at 210.490.4300 with any additional questions or concerns.

Posted on March 13, 2020

The Arc of San Antonio works diligently to provide a safe place for EVERYONE to enjoy. The safety of our individuals, employees and volunteers has always been — and will always be — our top priority.

We have been closely monitoring the evolving COVID-19 situation and taking steps as advised by the CDCWHO and local health officials

Currently, we will remain open to meet the needs of our individuals with intellectual and developmental disabilities. We need to be here for them when they may need us most.

In an ongoing effort to prevent the spread of illness within our community, we want to share what’s happening in our buildings and programs:

  • Senior leadership is meeting regularly to review the latest information available about coronavirus, review our response plan, and develop appropriate action steps to prevent the spreading of illness.
  • Staff is being updated on the signs and symptoms of illness, assessing participants daily, and reporting any observed signs or symptoms of serious illness to our registered nurse.
  • Our nurse is reviewing, demonstrating, and emphasizing the importance of hand hygiene with all clients. We’re also assisting individuals who need more help with hand hygiene.
  • We have increased the frequency of supervised handwashing in all our classrooms, training areas, and residences.
  • A comic on the coronavirus was reviewed with clients. If you wish you review with your individual(s) at home, view the comic here.
  • Proper hand-washing visual reminders are posted above all sinks.
  • Hand sanitizer is located in every room and in all common spaces. 
  • We have increased the number of times per day that common surfaces and door handles are cleaned and disinfected in all our facilities.
  • Tables, chairs, countertops are being disinfected daily with bleach/water solution. 
  • Prior to conducting home visits, case managers clarify if anyone in the home is ill. If a household member is ill, the visit is rescheduled or postponed.

More information from the CDC about the coronavirus can be found here:

We will continue to monitor the situation and will communicate any necessary changes with our community. Contact us at 210-490-4300 with any additional questions or concerns.

Posted on March 10, 2020

To our families and other care providers,

The Arc of San Antonio is committed to the safety, health, and well-being of our program participants. As the spread of the new COVID-19 (Coronavirus) continues to be of growing concern, we are taking all necessary precautions to ensure the safety of everyone, including keeping updated with the Texas Department of State Health Services (DSHS) and Centers for Disease Control and Prevention (CDC).

In an ongoing effort to prevent the spread of illness within our community, we want to share with you what’s happening in our buildings and programs:

• Senior leadership is meeting regularly to review the latest information available about Coronavirus, review our response plan, and develop appropriate action steps to prevent the spreading of illness.
• Our staff is being retrained on the signs and symptoms of illness, assessing participants daily, and reporting any observed signs or symptoms of serious illness to our registered nurse.
• The nurse on staff is reviewing, demonstrating, and emphasizing the importance of hand hygiene with all of the clients. Staff are assisting individuals who need more help with hand hygiene.
• We have increased the frequency of supervised handwashing in all our classrooms, training areas, and residences.
• A comic on the Coronavirus was reviewed with clients. If you wish you review with your individual(s) at home, you may view the comic here
• Proper hand-washing visual reminders are posted above all sinks.
• Hand sanitizer is located in every room and in all common spaces.
• We have increased the number of times per day that common surfaces and door handles are cleaned and disinfected with Clorox wipes in all our facilities.
• Tables, chairs, countertops are being disinfected daily with bleach/water solution.
• Prior to conducting home visits, case managers are clarifying if anyone in the home is ill. If a household member is ill, the visit is rescheduled or postponed.

In addition, here are measures that you and your family can take to help reduce the spread of illness:

• If you are not feeling well and exhibit any symptoms of illness, please refrain from visiting The Arc facilities until all symptoms have subsided. If you have a fever, please make sure that you are fever-free for 24 hours without the use of fever reducing medication before returning.
• If our program participants exhibit signs of illness, please keep them home until they have recovered, which includes being fever-free for 24 hours without the use of fever reducing medication.
• Remember to wash your hands frequently with soap and water for at least 20 seconds. This is the best and most effective defense against the spread of illness. Consider carrying hand sanitizer, with alcohol levels above 60 percent, to use if soap and water are not readily available.
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Cover your mouth and nose when sneezing (if a tissue is not readily available use the upper part of your arm/sleeve). Properly dispose of tissues and paper towels in appropriate trash receptacles.

More information from the CDC about the Coronavirus can be found using the following links:
English: https://www.cdc.gov/coronavirus/2019-ncov/downloads/2019-ncov-factsheet.pdf
Spanish: https://www.cdc.gov/coronavirus/2019-ncov/downloads/2019-ncov-factsheet-sp.pdf
We will keep you informed and updated with any issues via email and our messaging system, Remind. We will also post necessary updates on our website and social media platforms. While we do not anticipate closures, we will have a plan in place to notify family, care providers, and community in the unlikely event this happens.
We are continually evaluating the situation and will communicate any necessary changes to you as warranted. Please do not hesitate to contact us at appropriate contact information with any additional questions or concerns.


Sincerely,
The Arc of San Antonio Staff

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